Refund Policy
Our policy on returns and refunds.
We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account, subject to the terms below.
1. Return Period
You can return an item within 7 days of delivery, provided it is in its original condition and packaging. Custom-made items are non-returnable.
2. Process for Returns
To initiate a return, please contact our customer service team with your order details. We will guide you through the process and arrange for the item to be collected. A collection fee may apply.
3. Refunds
Once we have inspected the returned item and approved the return, we will process your refund. The amount will be credited to your original method of payment within 7-10 business days. Please note that delivery fees are non-refundable.
4. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us within 24 hours of delivery. We will arrange for a replacement at no additional cost to you.
5. Exclusions
The following items cannot be returned:
- Items that have been assembled or modified.
- Custom-made or special-order items.
- Mattresses and bedding (for hygiene reasons).
- Items damaged after delivery.
6. Contact Us
If you have any questions about our refund policy, please contact us at sales@bonniehomeinterior.com.